The Canadian Food Inspection Agency (CFIA) has seen an increase in the number of image/titling issues appearing within the CFIA's Digital Document Store (DDS) when receiving import documentation by fax from importers/brokers. This issue occurs when the system is unable to properly identify and read documents.
To resolve this issue and speed up processing, the CFIA is recommending importers/brokers adhere to specific guidelines when submitting import documentation to the CFIA's National Import Service Centre (NISC). Adhering to the recommended guidelines will increase the NISC's ability to locate, confirm receipt and process submitted import documentation more efficiently.
The guidelines can be found here.
If you require further assistance with this issue, please contact the National Import Service Centre (NISC) at 1-800-835-4486.