Project Description

Account Manager


POSITION: Account Manager

HOURS OF WORK: Full Time. Monday – Friday.

LOCATION: Winnipeg, MB (Head Office)


GHY International has an exciting opportunity for the role the right candidate to join our Management team as Account Manager. Reporting to the Vice President of Canadian Operations, The Account Manager will be responsible to lead a team of Associates by being an effective coach and mentor. They will be responsible set expectations, manage performance and create a collaborative team environment. Using their expert knowledge of Canadian customs they will ensure the highest quality of work, compliance with regulations, and the timely release of goods. Building and growing client relationships, they will resolve problems and provide best in class service and support to our clients.

About GHY

We are a customs and trade services group designed to assist importers and exporters to successfully navigate the world markets. Founded in 1901, GHY is one of Canada’s oldest brokerage companies, with our head office in Winnipeg, Manitoba we also have offices in Toronto, Ontario; Emerson, Manitoba; Calgary, Alberta; Vancouver, British Columbia; Pembina, North Dakota; Columbia, South Carolina and Lynden, Washington.

We are proud to be recognized as a Platinum Club member of Canada’s Best Managed Companies. Our structure is designed around providing sustainable corporate growth, strong client service, and opportunity to our associates. One of the most predominant aspects of our company culture is CARE. It is ingrained in all we do; relationships matter to us.

Join GHY and Benefit

Work-Life Balance – We mean it: banked time program, paid volunteer days, social committee, cultural surveys, potlucks.

Fair Compensation – With scheduled salary assessments, salary scales, 401k program, and Profit Sharing/Bonuses.

Excellent Benefits – Subsidized health, dental, short and long-term disability, AD&D, HCSA, EAP and critical illness.

Professional Development –Employee development, internal university, external training, leadership development, internal applicant preference, career planning & advancement.



  • Hands-on Leadership, Coaching and Mentoring to all Associates within the team

  • Facilitate Daily/Weekly Team Huddles and Client Spotlights
  • Monthly 1/1s with team members
  • Manage employee performance of all associate levels, meeting monthly for 1-1 meetings, setting goals annually and monitor completion, as well as semi-annual performance review process
  • Focus on and encourage Timely Release, Compliance and Client Intimacy
  • Vacation and stat holiday scheduling
  • Work with Trainer to identify and execute on areas of development and training needs

Client Relationships

  • Complete retention and account profitability assessments

  • Resolving client problems and addressing any complaints
  • Prepare reports as requested for clients
  • Facilitate client outreach/MARPS/meetings


  • Creation and maintain Standard Operating Procedures (SOPs)

  • Assist BD with prospect accounts/onboarding
  • Reconcile accounting discrepancies
  • Complete analysis review and approval of write-offs penalty/storage/demurrage
  • Assist with tariff classification and fta analysis
  • QC creation and review, and approval within threshold
  • Ensure all day 5 entries are on the Daily Notice
  • Review, sign and monitor E29Bs
  • Manage external production
  • Submit waivers on overdue penalties
  • Review team audits and work with GTS to resolve issues and correct errors as needed
  • Collaborate with other Managers and Departments to resolve issues, create standardization of processes, share ideas and identify staffing requirements
  • Attend Monthly Manager Meetings
  • Other duties as assigned


  • Completion of Grade 12 Education

  • Certified Customs Specialist Designation
  • Certified Trade Compliance Specialist Designation
  • 15+ years of related experience

    Skills & Abilities:

    • Ability to prioritize in a fast-paced, constantly changing environment

    • Ability to self-motivate and work independently
    • Detailed oriented and logical individual with the ability to make objective business decisions in a fast-paced environment
    • Excellent analytical and problem-solving skills and the ability to manage conflicting priorities
    • Exceptional client service skills
    • Experience with ITMR4
    • Knowledge of Customs rules and regulations
    • Professional oral and written communication skills
    • Proficiency of Outlook, Word, Excel and PowerPoint
    • Recognize OGD’s and impacts of OGD’s at time of release
    • Tolerance to adversity and the capability to handle stress in a positive manner
    • Understanding of tariff classification, GIR’s and explanatory notes
    • Work within tight deadlines


      GHY is an equal opportunity employer, we are committed to providing an inclusive, accessible environment, and collaborating with applicants, employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. We welcome and encourage applications from all persons.

      Individuals applying for employment with GHY may request accommodations at all stages of recruitment and employment from our Human Resources team. All employment is decided on the basis of qualifications, merit and business need. We appreciate all interest shown however only those considered will be contacted for an interview.

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