Project Description

CARM Specialist



HOURS OF WORK: Full Time. Monday – Friday.

LOCATION: Winnipeg, MB (Head Office)


GHY International has an exciting opportunity for the role of CARM Specialist working out of our Head Office in Winnipeg, MB.

The CARM Specialist will be responsible to help guide the organization through the CARM initiative. This role will be working across all areas of the business, this role will be heavily involved with CARM, Accounting, Operations and Client Education and will ensure a smooth business transition in the CARM environment. This is a unique opportunity which will evolve as CBSA roles out CARM R2, R3, R4 etc.

Join GHY and Benefit

Work-Life Balance – We mean it: banked time program, paid volunteer days, social committee, cultural surveys, potlucks.

Fair Compensation – With scheduled salary assessments, salary scales, 401k program, and Profit Sharing/Bonuses.

Excellent Benefits – Subsidized health, dental, short and long-term disability, AD&D, HCSA, EAP and critical illness.

Professional Development –Employee development, internal university, external training, leadership development, internal applicant preference, career planning & advancement.


  • Client Experience Simulator (CES) Testing.

  • Working directly and indirectly with CBSA.
  • Assist in the research and developing strategies and opportunities for GHY.
  • Recommending communication strategies to Clients and Associates.
  • Training and guiding clients and Associates.
  • In-depth understanding of the CARM Client Portal.
  • Remain current on CARM implementation by the industry.
  • Assisting importers to register in the CARM Client Portal.
  • Work with importers and CBSA to help reconcile client importer accounts.
  • Train and educate clients on how to navigate through the CARM Client Portal.
  • Assist in facilitating clients through the direct security process.
  • Work with Marketing to develop material for website and client reach opportunities.
  • Work with Team leaders to understand and implement necessary changes in operations.


  • Strong communicator, coach and teacher

  • Intermediate Excel Skills
  • Preferred in-depth knowledge of ITMR
  • Complete understanding of the Canadian Brokerage workflow


  • Completion of Grade 12 Education

  • Certified Customs Specialist Designation
  • Certified Trade Compliance Specialist Designation


    • Work authorization (Required)

    • Customs Brokerage: 7 years (Required)
    • English (Required)
    • CCS Designation (Required)
    • CTCS Designation (Preferred)


      GHY is an equal opportunity employer, we are committed to providing an inclusive, accessible environment, and collaborating with applicants, employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. We welcome and encourage applications from all persons.

      Individuals applying for employment with GHY may request accommodations at all stages of recruitment and employment from our Human Resources team. All employment is decided on the basis of qualifications, merit and business need. We appreciate all interest shown however only those considered will be contacted for an interview.

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