Project Description

Client Relations Rep.


POSITION: Client Relations Representative

HOURS OF WORK: Monday to Friday, 8:00am to 4:00pm

LOCATION: Winnipeg, MB (Head Office) or Work From Home opportunity. Must be located in Western Canada (MB, SK, AB, or BC).

START DATE: January 2022 or earlier, dependent on the applicant


This exciting opportunity is available at our Winnipeg location or a remote Work From Home opportunity. We are currently adding to our team and seeking a Client Relations Representative. Reporting to the VP, Canadian Operations, the responsibilities will include:

Job Summary: The main responsibilities are building and maintaining client relationships.


  • Account Profitability Assessments

  • Client Intimacy / Internal Assessments
  • Client Problem Resolution / Day-to-day Client Care
  • Client Reporting Requests
  • Client Retention
  • Client visits/MARPS
  • Creating Standard Operating Procedures
  • Cross selling other GHY services to clients
  • Customer Audits
  • Database Management and Review
  • Penalty Analysis
  • Sales Assistance with Prospect Accounts / Onboarding
  • Other duties as required


  • Completion of Grade 12 Education
  • Certified Customs Specialist Designation
  • Enrolment in Certified Trade Compliance Specialist courses


  • 10+ years of related experience

  • US Certified Customs Specialist (CCS) Designation
  • US Customs Broker License (LCB) preferred


  • Ability to prioritize in a fast-paced, constantly changing environment
  • Ability to self-motivate and work independently
  • Detailed oriented and logical individual with the ability to make objective business decisions in a fast-paced environment
  • Excellent analytical and problem-solving skills
  • Exceptional client service skills
  • Experience with ITMR4
  • Knowledge of Customs rules and regulations
  • Professional oral and written communication skills
  • Proficiency of Outlook, Word, Excel and PowerPoint
  • Recognize OGD’s and impacts of OGD’s at time of release
  • Tolerance to adversity and the capability to handle stress in a positive manner
  • Understanding of tariff classification, GIR’s and explanatory notes
  • Work within tight deadlines

Related Experience

  • 5-10 years of related experience


  • We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

What’s it like working for Canada’s 50 Best Managed Companies?

Work Life Balance – We CARE (Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do). Giveback committee, Social committee, Cultural Ambassadors.

Compensation – We pay fairly: scheduled salary assessments, bonus program.

Excellent Benefits – Subsidized health, dental, short and long term disability, life & AD&D.

Employee Retention – Employee development, internal university, external training, leadership development, internal applicant preference, career planning & advancement.

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