Project Description

Customs Service Specialist


POSITION: Customs Service Specialist

HOURS OF WORK: • Regular Work Hours – Monday-Friday – work hours will be between approximately 8:00 am-5:00 pm EST (40 hrs per week). One Stat Holidays will be required to be worked annually.

LOCATION: Based out of Columbia, SC (lives in SC or NC) – *Remote capable and is preferred with high consideration given to candidates in close proximity to the Columbia, SC office

START DATE: January 2022

GHY USA, Inc. has an exciting opportunity for the role of a Customs Service Specialist (Customs Concierge). GHY International is an international customs and trade services group designed to assist importers and exporters to buy and sell in world markets. Founded in 1901, GHY is one of Canada’s oldest brokerage companies and has international offices in Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina. GHY’s structure is designed around providing sustainable corporate growth, strong client service, and opportunity to GHY associates. One of the most predominant aspects of our company culture is CARE. It is ingrained in all we do; relationships matter to us.

This position focus will primarily be a client experience champion, supporting for GHY USA.


  • Receive calls from potential customers and complete vetting process according to guidelines provided.

  • Provide guidance to importers on the process of importing into the US & Canada.
  • Assist new customers with shipments – review documents – key entry and ensure seamless service
  • Complete & maintain internal and external administrative portion of account setup
  • Answer customer questions regarding their accounts
  • Gather and organize feedback from clients regarding their experience with GHY and communicate this feedback to the teach
  • Continuously brainstorm ways to improve our client experience and be an advocate for them
  • Be a champion of compliance
  • Manage Onboarding process for new LVI clients
  • Ensure welcome packages are sent to the new clients
  • Execute accurate customs entries in operational system.
  • Audit customs entries processes
  • Issue invoices
  • Ability to represent GHY and be the voice of the company while interacting with clients & colleagues in a professional collaborative manner
  • US & Canadian customs brokerage knowledge (or willing to learn)
  • Other duties, as required


    • 5+ years of related Customs/Industry experience

    • Certified Customs Specialist (CCS) certification, License Broker preferred


      • Wage dependent upon experience


      • We are an equal opportunity employer and value diversity.

      • All employment is decided based on qualifications, merit, and business need.We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

      • Should this excellent opportunity interest you, please submit a Cover Letter and Resume for consideration, click on the button below!

      What’s it like working for Canada’s 50 Best Managed Companies?

      Work Life Balance – We CARE (Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do): Giveback committee, Social committee, Cultural Ambassadors.

      Compensation – We pay fairly: scheduled salary assessments, bonus program.

      Excellent Benefits – Subsidized health, dental, vision, short- and long-term disability, life & AD&D.

      Employee Retention – Employee development, internal university, external training, leadership development, internal applicant preference, career planning & advancement.

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