Project Description

Desktop Support Analyst

Details

POSITION: Desktop Support Analyst

HOURS OF WORK: Full Time. Monday-Friday – 8:00 am – 4:00 pm

LOCATION: On-site – Head Office, Winnipeg, MB

START DATE: ASAP

GHY International has an exciting opportunity for the role of Desktop Support Analyst working out of our Head Office in Winnipeg, MB.

The Desktop Support Analyst will be responsible to provide technical support to users throughout the company. They will need to be familiar with common desktop applications, networking, printers and peripherals. Success in this role will depend on strong problem-solving and troubleshooting skills, the ability to prioritize and multitask, and a self-motivated and customer-focused approach.

Join GHY and Benefit

Work-Life Balance – We CARE (Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do): Giveback committee, Social committee, Cultural Ambassadors

Compensation – We pay fairly: scheduled salary assessments, salary scales

Excellent Benefits – Subsidized health, dental, short and long-term disability, life & AD&D

Employee Retention – Employee development, internal university, external training, leadership development, internal applicant preference, career planning & advancement

Responsibilities:

  • Troubleshoot common desktop issues

  • Troubleshoot printers and peripherals
  • Monitor the servers
  • Provide guidance, instruction and direction to fellow associates
  • Log service calls
  • Repair desktop computers and printers as needed
  • Process weekly reports
  • Place service calls and work with vendors
  • Configure and set up new equipment
  • Enter new employee set-up as required

Qualifications:

  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks;
  • Analytical and problem-solving abilities, with attention to detail;
  • Excellent technical knowledge of PC, laptop, and desktop hardware;
  • Working technical knowledge of current protocols, operating systems, and standards; (TCP/IP, OSI model etc)
  • Written and oral communication skills with ability to present ideas in user-friendly language;
  • Ability to conduct research into PC issues and products as required;
  • Ability to operate tools, components, and peripheral accessories supporting users.
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs;
  • Must have a Valid Canadian Passport;
  • Must have Valid Driver’s License (Manitoba).

    Educational Requirements:

    • Completion of Grade 12 Education

    • A+ Technical Certification
    • Completion of Diploma or Certificate in IT Operations, Desktop Support or similar focus would be an asset.

    Experience:

    • 1 – 3 years Window 10 experience;

    • 1 – 3 years’ experience using MS Office Suite, including Microsoft Word, Excel, PowerPoint and Outlook; Strong customer service skills/experience;
    • Experience working in a team-oriented, collaborative environment;
    • Network + or equivalent experience; Experience installing, configuring, testing, maintaining and troubleshooting end-user hardware and software;
    • Hands-on desktop systems troubleshooting experience;
    • Experience working in an IT support ticket system;

    PLEASE NOTE:

    • Should this opportunity interest you, and you feel you meet the qualifications please apply to this add with your resume, including salary expectations.

    • We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

    Share This Career Posting, Choose Your Platform!