Project Description

Director of Canadian Operations


POSITION: Director of Canadian Operations

REPORTS TO: Vice President

BUSINESS UNIT: GHY International

LOCATION: Winnipeg, Head Office

GHY International has an exciting opportunity for the right candidate to join our Senior Management team as Director of Canadian Operations. Reporting to the Vice President of Canadian Operations, this position is responsible to provide overall direction and guidance to all operational teams. They will be responsible set expectations, manage performance and facilitate a collaborative team environment.

About GHY

We are a customs and trade services group designed to assist importers and exporters to successfully navigate the world markets. Founded in 1901, GHY is one of Canada’s oldest brokerage companies, with our head office in Winnipeg, Manitoba we also have offices in Toronto, Ontario; Emerson, Manitoba; Calgary, Alberta; Vancouver, British Columbia; Pembina, North Dakota; Columbia, South Carolina and Lynden, Washington.

We are proud to be recognized as a Platinum Club member of Canada’s Best Managed Companies. Our structure is designed around providing sustainable corporate growth, strong client service, and opportunity to our associates. One of the most predominant aspects of our company culture is CARE. It is ingrained in all we do; relationships matter to us.

  • Recognized as one of Canada’s 50 Best-Managed Companies
  • Work-Life Balance – We mean it: banked time program, paid volunteer days, social committee, cultural surveys, potlucks.
  • Fair Compensation – With scheduled salary assessments, salary scales, 401k program, and Profit Sharing/Bonuses.
  • Excellent Benefits – Subsidized health, dental, short and long-term disability, AD&D, HCSA, EAP and critical illness.
  • Professional Development – Employee development, internal university, external training, leadership development, internal applicant preference, career planning & advancement.


  • Strong hands-on leadership skills, guide and mentor associates while driving a culture of engagement and accountability which is intensely focused on compliance

  • Conduct monthly one-on-one’s with direct reports, ensuring Managers do the same with their teams.
  • Manage team performance, offering assistance and advice when associate performance issues arise.
  • Use a qualitative and quantitative approach to set and achieve goals for key performance metrics, productivity and customer satisfaction (both internal & external).
  • Promote the continuous development and learning of the teams’ ensuring everyone is accountable for results.
  • Confer with the Vice President to review goals, resolve problems and determine strategic direction.
  • Collaborate with Managers and all Departments to resolve issues, create standardization of processes and share ideas.
  • Facilitate effective conflict resolution, as necessary, between associates, managers, departments, etc.
  • Build brand recognition and credibility by developing associates and best practices to ensure a consistent application of regulations across all teams
  • Facilitate continuous improvement of the business by building highly efficient teams and a positive culture.
  • Provide regular reports on progress and performance of the teams
  • Serves as the resident expert of international export/import requirements
  • Assign new Clients, assisting in onboarding and ongoing client issue resolution
  • Determine training requirements across all teams, collaborating and providing direction to the Organizational Trainer to ensure appropriate training is available and provided to GHY associates.
  • Determining Staffing Requirements, Scheduling and Vacation Approvals
  • Provide approvals for penalty and demurrage/storage analysis

Educational Requirements:

  • Post-secondary education with a strong business specialization

  • Completion of MBA or equivalent considered an asset
  • 20 years of progressive brokerage and management experience is preferred

Required Skills:

  • Superior oral and written communication

  • Exceptional Leadership skills and ability to motivate employees
  • Strong administrative, management and personnel recruitment skills
  • Exceptionally goal oriented with strong analytical skills
  • Ability to work with pressure under tight deadlines
  • Adaptable to change
  • Demonstrated knowledge of current industry standards and procedures
  • Proven ability to make decisions in the best interest of the organization
  • Highly organized and process oriented with the ability to work in as fast-paced and constantly changing environment
  • Attention to detail
  • Problem solving skills
  • Ability to self motivate and work independently
  • Understanding of all Microsoft software


  • 20 years of progressive brokerage and management experience is preferred

Working Experience:

  • Sitting at a desk, 60%
  • Standing at counter/machine, 10%
  • Walking, 10%
  • Travel (domestic & international), 20%


GHY is an equal opportunity employer, we are committed to providing an inclusive, accessible environment, and collaborating with applicants, employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. We welcome and encourage applications from all persons.

Individuals applying for employment with GHY may request accommodations at all stages of recruitment and employment from our Human Resources team. All employment is decided on the basis of qualifications, merit and business need. We appreciate all interest shown however only those considered will be contacted for an interview.

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