CARM

Client Portal Registration

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How to Register in the CARM Client Portal

A individual user account or profile must be created before any business information can be added to the portal. It is important to note that one of your Business Account Managers (BAMs) will need to carry this task out.

IMPORTANT: The CARM system will assign the person who initially registers the business as the BAM by default. They will be responsible to approve additional users to the account after the business registration is completed. The BAM isn’t required to be a company executive/officer; instead, this position should be filled by someone who oversees your company’s trade data and CBSA transactions (payments).

Create your account by logging in using a sign-in partner (financial institution, bank, credit union) or a GCKey.

CBSA’s playlist of videos for step-by-step instructions

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Business Registration in CARM

To register a business in the CARM Client Portal, you will need the following information, in addition you will be promoted to answer a few affinity (verification) questions in relation to your business transactions or balances on file with the CBSA.

BN9 – the unique business/tax ID number, 9 digits, e.g. 123456789*
RM – importer/exporter program account number e.g. RM0001**
Business Information – legal name of business that is registered, and address information that is on file with the CRA and CBSA.

Importers and delegated service providers e.g. your customs broker, will be able to manage multiple processes in the CARM Portal, some of which are as follows:

CBSA Notices Management (importers only)
Transactions and Monthly SOA Visibility
Customs Duty, Tax, and Fee Electronic Payment Direct to the CBSA
Customs Rulings Application
Temporary Import Permit (R3) Application
Commercial Accounting Declarations (CADs) (R3) Filing/Adjustments
CAD (R3) Individual Corrections and Mass Adjustments

*The Canada Revenue Agency (CRA) remains responsible for the issuance of the business number (BN9) and for registration to various CRA program accounts. As part of the implementation of the CARM system, the responsibility to register new and to manage updates to import-export program (RM) accounts is being transferred to the CBSA.

**The CRA no longer registers new import-export program (RM) accounts or accept maintenance requests for existing RM accounts. Brokers and importers are required to go to the CBSA for all matters relating to RM accounts.

The system functionality to fully automate the process of issuing and managing RM program accounts will not be in place until October 21, 2024, when the CBSA will launch CARM externally.

CBSA’s playlist of videos for step-by-step instructions

Pro-Tip (Business Info)

BN9 or your business number can be found on your CRA business account and correspondence, business registration documents etc.

RM or your import account number can be found on your Daily Notice (DN), Statement of Account (SOA), CBSA correspondence, and import declaration documentation.

Legal business name and address can be located on your business registry documents; however, it is recommended to verify with the CRA to ensure that it matches to what the CBSA has in their system.

NEXT: How to Delegate Authority in CARM

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CARM Testimonials

“I had the pleasure of collaborating with the GHY CARM team, and their guidance has proved invaluable. Their expertise regarding requirements for the Canadian government’s initiative ensured our company is well-prepared for upcoming changes. We’re grateful for such a knowledgeable partner.”

Laurie Montizambert, CCS, Price Industries

“Sarah, a big thank you for being on the call and providing your CARM expertise. Paul and I will want to stay in touch with you so we can get it right. And certainly, we want to bring the new assistant controller on and train them right away. I wish our other brokers were as open to meet and walk us through this thing.”

Cynthia Dixon, LCB , Roquette America

“Let me start with saying that the CARM Open Mic webinar was really helpful. I know it wasn’t the exact content that you intended (thank you CBSA…lol), it was still very impactful. Great job!”

Krista Grzandziel, National Gypsum

Guiding You Through CARM

Need More Information? Book a meeting with Sarah.

Led by Sarah Marcotte, our expert CARM team at GHY ensures seamless integration of the CBSA CARM program into your business, avoiding disruptions to your imports. Trust us to navigate the complexities with confidence.

CARM Updates

White Paper:

Getting on Board with CARM: How It Will Impact Your Supply Chain

Dive into this White Paper and learn everything you need to know about CARM. We unpack all the details as to why CBSA is making this monumental change, timelines you need to be aware of, why this matters to all importers, steps in setting up your CARM account, and how to minimize your compliance risk and maximize your business opportunities. This is a go-to for all importers and members of the trade community; an invaluable resource to guide you through one of the biggest changes that CBSA has ever made.

Download White Paper

FAQs

We’re here to take the guesswork out of CARM compliance and make sure you’re on top of things. Read our answers to the most pressing questions that importers asked during our previous CARM webinars.

DOWNLOAD Q&A

Webinars

We regularly host CBSA officials and trade industry experts to discuss CARM updates and questions. Get access to our previous webinar recordings and stay tuned for our upcoming events.