Project Description


Keeping you up-to-date with the latest CARM timelines, developments, and requirements.

Last Updated March 18, 2021

The CBSA Assessment and Revenue Management (CARM) initiative is a defining moment for Canada’s trade industry and all trade chain partners. At GHY International, we’re here to help you navigate through the implementation of CARM, so that you can focus on your core work while staying on track with the new changes.

CARM Countdown
Portal Release 1 Launch

What is CARM?

CARM stands for CBSA Assessment and Revenue Management. Through a two-year journey to modernize and digitally transform the current importing process, this CBSA initiative aims to take Canada’s trade into the future and further improve the country’s trade performance. Once implemented, CARM will provide importers access to their trade information and account balances, direct payment solutions, and a myriad of trade tools that simplify their importing processes.

Note: Release 1 of CARM will not impact the customs release process.

Why did CBSA embark on this large initiative?

CARM was designed to simplify and improve Canada’s customs processing through a modern, client-centered model that strengthens security and enhances trade facilitation. The primarily drivers for introducing CARM were to reduce barriers to trade by simplifying business processes and to replace aging CBSA technology with newer, more modern technologies that can respond to the evolving global trade environment.

How is CARM going to impact my business?

CARM will help streamline your import processes more efficiently and allow the government to collect the revenue needed to deliver the programs Canadians depend on. Although there is no impact on the release process of your imports, CARM’s goal is to revolutionize the overall importing process. At the moment, it is essential to collaborate and delegate authority to your customs broker to maintain a seamless flow of trade.

What You Need to Do

Actionable Steps

While registration on the CARM Client Portal (CCP) will open on May 25th, 2021, here’s what you can do to get a head start and prepare your business for the next release.

1: Access your (SOA)

The CBSA acknowledges that a broker statement of account and importer statement of account are different. To date, only 10% of businesses have access to their importer SOA. With the CBSA encouraging all importers to sign up and access their SOAs, we can help you to do that. Use our SOA sign-up form to get access to your importer statement of account today.

Why you need to take action now:

♦ There may be credits available on your account, due to the differences between importer and broker statements.

♦ Information from your SOA will be required when CARM Client Portal (CCP) registration opens in May.

2: Assign your BAMs

To register your business on the CARM Client Portal (CCP), you’ll need to assign 1-2 Business Account Managers (BAMs). Your BAM will run and manage all import processes and account balances through the portal, in addition to designating roles and delegating access when needed. The CBSA recommends having a minimum of 2 BAMs, one of which has access to your Canada Revenue Agency (CRA) account.

Why you need to take action now:

♦ The BAM(s) are responsible for managing your trade information and import processes on a day-to-day basis.

♦ Your BAM(s) will need to delegate access to other employees and your customs broker(s) on the CCP.

    Recommended Next Steps

    Receive CARM Updates

    Subscribe to receive notifications about CARM registration, delegation, and updates. We’ll only share what you need to know about CARM.

    Book a Meeting with GHY

    Our CARM experts are here to answer your questions and guide you through CARM. We can’t do it for you, but we will do it with you.

    CARM Phases

    The CARM initiative will be rolled out across 3 releases. Here’s what to expect, when to expect it, and what you need to do.

    LIVE as of JANUARY 2021

    Upgrading Account Receivable Ledger (ARL) Technology

    The first release of CARM was launched in January 2021. It set the foundation for the upcoming releases and had no impact on trade chain partners or current import processes. New technology was setup and the existing ARL system was migrated to a new, more advanced system.


    • Sign up to access your importer Statement of Account (SOA)


    Scheduled for May 25, 2021

    Introducing CARM core functionalities

    Starting May 25, 2021, importers will be required to sign up and register their businesses on the CARM Client Portal. You can do so through a Sign-In partner or your GC Key (using your Business Number (BN) and RM Account Number).


    • Register your business on the CARM Client Portal
    • Delegate access to your customs broker(s)
    • Register your BAM on the CARM Client Portal


    • View and manage your account data
    • Delegate access to internal/external stakeholders
    • View statements of account
    • Request advance rulings
    • Make electronic payments
    • Use GHY Classify to classify your goods
    • Access self-service tools 24/7


    Scheduled for May 2022

    Introducing CARM full functionalities

    The final release of CARM is scheduled for May 2022. Once it goes into effect, importers and trade partners will have access to the portal’s full functionalities and be able to complete and manage their import processes online.


      • Obtain your own security bond (Surety or Cash Bond) to qualify for the Release Prior to Payment (RPP) program


      • Submit Commercial Accounting Declarations (CADs)
      • Make corrections and adjustments online
      • Customize your electronic notifications options
      • Have more time to make interest-free corrections
      • Experience harmonized billing cycles that align payment due dates
      • Receive Daily Notices (DNs)

      Payment Cycles

      As of Release 2 of CARM, new billing cycles and payment due dates will be introduced. Here’s what it looks like.


      Importers or their delegated customs broker/trade consultant will be required to submit their Commercial Accounting Declaration by the 24th day of month 2.


      The Statement of Account (SOA) will be generated on the portal on the 25th day of month 2. This SOA accounts for all commodities crossing the border in month 1.


      Payments will be due 10 business days (holidays included) after the 17th of the calendar month. Please note that the 18th day of month 2 is considered Day 1.


      The Correction Period allows for interest-free corrections to your Commercial Accounting Declaration (CAD). It starts on CAD submission day and ends on payment due date.


      The Adjustment Period starts on payment due date. Please note that adjustments to your CAD at this stage (after the Correction Period) may be subject to CBSA review.

      CARM Updates


      We’re here to take the guesswork out of CARM compliance and make sure you’re on top of things. Read our answers to the most pressing questions that importers asked during our previous CARM webinars.


      We regularly host CBSA officials and trade industry experts to discuss CARM updates and questions. Get access to our previous webinar recordings and stay tuned for our upcoming events.

      CARM Webinar 1 – February 4, 2021

      CARM Webinar 2 – March 17, 2021

      5 Star Reviews on GHY’s CARM Webinars

      “Regarding yesterday’s webinar, informative doesn’t even begin to capture it. I feel like we’re in debt to you. One of the initiatives I’ve been able implement is an NRI program to facilitate shipments to our Canadian stores. It’s been very successful. When I saw the invite for the CARM webinar, I just registered to see if there was anything we should be considering. I also forwarded the invite to our tax person, so she sat in as well. By the time it was over we were alternating between “stressed for all we need to figure out in the coming months” and “gratitude that at least we know it’s coming”.” Robert Dunlap | Int’l Trade Compliance Manager | San Antonio Shoes

      “This was easily the most useful webinar I’ve attended in at least a year…informative doesn’t even begin to capture it. I feel like we’re in debt to you.” – GHY Client

      “Thank you, I have registered for this one as well. I truly enjoyed the last one, it was very informative! Appreciated the timelines to assist my company to prepare for the implementation of CARM. Your webinar clarified a number of questions/concerns I had. Looking forward to round 2. Thank you for the invitation and opportunity, much appreciated!” – Laurie Giftochristos, CCS | Export Logistics & Inventory Control Specialist | Kubota Canada Ltd

      Get in Touch

      We’re here to guide you every step of the way. If you have any questions or concerns, please reach out to us.

      Call Us: 1-833-GHY-CARM