Our Service Model

Our service model is based on customer convenience and experience, where we aim to make your import and export activities as seamless and pleasant as possible. We don’t just provide one-time services; we aim to add value to your business and to continue to be North America’s partner of choice for customs and trade services.

The GHY Difference

We Serve with Integrity
We uphold integrity and transparency above everything else, and our relationships with our customers, associates, and partners are always built on trust.

We’re Partners in Success
We measure our success by your success. Our job is to help transform opportunities into a competitive advantage that takes your – and our – business to the next level.

We Go the Extra Mile
We strive to exceed your expectations. Our group of experienced customs and trade experts are always happy to go the extra mile for you and your business.

We’re Always A Call Away
The more we know about your business, the better we can serve you. That’s why we don’t rely on call centers and will have a dedicated account service team for you, that always answers their phone.

Big Enough to Serve, Small Enough to CARE

GHY is a leading North American Customs Brokerage who manages $8.5 billion of international trade annually. Since 1901, we’ve been assisting traders to simplify their supply chain, ensure customs compliance, avoid financial risk and save on their bottom line through duty recovery programs.

Helping our clients avoid costly Penalties for non-compliance by Customs is priority. Our trade specialists have a minimum of 20 years experience with tariff classification, valuation, origin determination and consulting on the importation and/or exportation of any kind of product you can think of.

We enable our clients to act quickly when disruptive issues arise in trade. Having immediate access to reliable trade data required to measure the potential impact of supply chain changes in any industry is paramount, and we provide that. We help safeguard our clients’ reporting systems and processes to protect against costly financial penalties and ensure they maintain a first-rate compliance profile with Customs.

Each client has a dedicated Client Care Team, who are always only a phone call or email away.

We CARE

Clients are the reason we exist.

We CARE about making it happen for them at each and every touch point – managing transactions every day, being responsive to questions, providing insight and ideas, and stepping up at moments of truth that are business critical.

Associates matter.

We CARE about our people. We care about their well-being by encouraging a healthy work-life balance, providing opportunities for continuous learning, and ensuring all our teams are resourced so they can do the job right every time.

Relentlessly serving traders.

We CARE about creative ways to drive innovation and most importantly, to know and understand our clients and their needs while adapting our shared knowledge to help them succeed in global trade.

Excellence in all we do.

Excellence in all we do is how we show CARE for our clients and associates. At our foundation is our commitment to the highest standard of integrity for service excellence and execution.

Be Our Partner in Trade