Update to Claim Processing re CBP Drawback Transition
Trade Update • September 20, 2021Further to our notification last July about transition of the drawback program and Drawback Specialists from designated Ports of Entry (Chicago, Houston, New York/Newark, and San Francisco) to the Centers of Excellence and Expertise, U.S. Customs and Border Protection has issued updated guidance about claims processing.
Filing Drawback Claims After September 14, 2021
Filers are advised to continue transmitting claims to any of the four drawback office port locations as provided in the CBP and Trade Automated Interface Requirements. Claims will be routed internally by CBP based on the claimant’s designated Center alignment.
If a claimant is not aligned with a Center, its assignment will be determined at the drawback office where the claim was transmitted.
CEE Alignment and Team Codes
Drawback filers that have access to the Automated Commercial Environment portal may run the ACE ES-001 report to identify the team codes on their claims.
The chart below indicates the Center and industry alignment with corresponding team codes.
Note: Customs brokers that are filing claims using their importer of record number will not be aligned with a Center.
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Privilege Applications, General Ruling Requests, Correspondence
If a claimant is aware of their Center account alignment, they should submit all new requests to that Center’s drawback email attribute. If a claimant is not aware of their Center account alignment, or is a new filer, they should submit their requests to the drawback email attribute that best aligns with their industry.
Privilege and ruling applications that were submitted prior to September 14, will remain at the physical drawback office location where they were initially filed and will be processed by that office. Additional documentation regarding these requests should be sent to the current processing drawback office.
Paper Claims
Paper Automated Commercial System claims will remain at the physical drawback office location where they were initially filed and will be processed by the local drawback office. Additional documentation regarding these requests should be sent to the current processing drawback office.
Electronic Claims
Core and claims pursuant to the Trade Facilitation and Trade Enforcement Act of 2015 (click here for more information) that were filed prior to September 14, will be processed by the drawback office where they were initially filed. Additional documentation regarding these requests should be sent to the current processing drawback office.
Contact Information
The Drawback supervisor contact information has been posted to the Centers of Excellence and Expertise Directory on the CBP website.
Questions concerning the transition should be directed to CEE@cbp.dhs.gov.
Questions regarding drawback policy or ACE technical issues should be directed to OTDRAWBACK@cbp.dhs.gov.
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