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Top Driver Complaints: Rude Staff, Pay, Intrusive In-Cab Technology, Analysts Say

Posted December 07, 2017

Under Logistics & Supply Chain Issues

(Transport Topics)

Fleet drivers have issues with their carrier’s staff, the company’s approach to equipment and maintenance, technology in their cabs and feel that they have little control over their work, according to WorkHound, the Chattanooga, Tenn.-based provider of a smartphone-based system that allows truck drivers to anonymously discuss concerns they have with their employers.

WorkHound from January through November conducted an analysis of communications from more than 8,500 drivers at its client firms, which include medium-size to large carriers providing tanker, dry van, flatbed and expedited and services. In general, its clients have more than 100 drivers, with 89% being company drivers and the rest owner-operators.

WorkHound categorized the top four topics drivers have been discussing this year under people, equipment, logistics and pay. Click here to read more.

Related: “What the Drivers Said in 2017” Presentation (Workhound)