CARM Outreach Package & Webinars (2024)

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Trade Update • December 12, 2023

CARM Outreach Package

An updated CARM outreach package has been put together by the Canada Border Services Agency Assessment and Revenue Management (CARM) that communicates the need to register on the CARM Client Portal before May 2024.

The CARM outreach package includes:

  • A flow chart to help small and medium businesses understand if they need to register on the CARM Client Portal and;
  • 5 Steps to Register your Business on the CBSA Assessment and Revenue Management CARM Client Portal.

To download the CARM outreach package, click here.

CARM Webinars

The CBSA CARM Engagement team is offering a new series of webinars starting in 2024.

Registering Your Small / Medium Business on the CARM Client Portal

The CBSA’s Assessment and Revenue Management (CARM) team is excited to offer a new series of shorter webinars dedicated to helping small and medium businesses understand how CARM may affect them while guiding them through the steps required to register on the CARM Client Portal.

Registration is required for these webinars. Please register using the link that corresponds to your preferred date/time.

Webinar Registration – Registering Your Small / Medium Business on the CARM Client Portal
EnglishThursday, January 11th, 20241:00pm – 2:00pm ESTRegister
Tuesday, January 16th, 20247:00pm – 8:00pm ESTRegister
Thursday, January 25th, 202410:00am – 11:00am ESTRegister
Wednesday, January 31st, 20241:00pm – 2:00pm ESTRegister
Tuesday, February 6th, 20241:00pm – 2:00pm ESTRegister
Tuesday, March 19th, 20241:00pm – 2:00pm ESTRegister
FrenchThursday, January 11th, 20243:00pm – 4:00pm ESTRegister
Tuesday, January 23rd, 20246:00pm – 7:00pm ESTRegister
Wednesday, January 31st, 202410:00am – 11:00am ESTRegister
Tuesday, March 19th, 20243:00pm – 4:00pm ESTRegister

What You Need to Know with CARM Release 2 Webinar

These webinars will focus on the key changes to understand and prepare prior to Release 2 of the CARM Client Portal.

Registration is required for these webinars. Please register using the link that corresponds to your preferred date/time.

Webinar Registration – What You Need to Know with CARM Release 2 Webinar
EnglishThursday, January 18th, 20241:00pm – 2:30pm ESTRegister
Tuesday, February 13th, 20241:00pm – 2:30pm ESTRegister
Tuesday, March 26th, 20241:00pm – 2:30pm ESTRegister
FrenchThursday, January 18th, 20243:00pm – 4:30pm ESTRegister
Tuesday, March 26th, 20243:00pm – 4:30pm ESTRegister

Open Mic Sessions

Open Mic Sessions are an open forum where TCPs can attend to ask questions in English or French on topics covered in any of the webinars.

Webinar Registration – Open Mic
BilingualThursday, January 25th, 20241:00pm – 2:00pm ESTRegister
Wednesday, March 27th, 20242:00pm – 3:00pm ESTRegister


We’re here to help you, every step of the way.

For more information on CARM please visit our webpage, or contact us by email CARM@ghy.com, or phone at 1-833-GHY-CARM.

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