CBP Releases New ACE Account Portal Application (New Tools & Automation Added)
Published April 5, 2026 | Updated June 17, 2026
Key Points
- U.S. Customs and Border Protection launched a new ACE Portal application
- Web-based form replaces manual submission for most new accounts
- Supports account setup, updates, and communication with CBP
- Applies to companies without existing ACE Portal access
- Legacy PDF option remains available during the transition
- CBP hosted a June 17, 2026 webinar covering ACE Portal account setup, new webforms, Trade Account Owner (TAO) functionality, and recent portal improvement.
- Latest: CBP recently introduced new ACE Portal automation tools for Trade Account Owner (TAO) account reactivation, TAO lookup requests, and account management updates.
The U.S. Customs and Border Protection introduced a new web-based application for the ACE Secure Data Portal to simplify account setup for the trade community. The form allows companies to apply for a top account, update Account Owner details, and communicate directly with CBP during the process. The update improves processing speed and reduces manual steps. To simplify account management, CBP recently added new tools and automation features to the ACE Portal.
CBP hosted a June 17, 2026 webinar covering ACE Portal account setup, new webforms, and Trade Account Owner (TAO) functionality, along with recent portal updates. Replay is available through CBP’s Trade Outreach Webinars.
ACE Portal Account Options and Submission
The new ACE Portal account application offers different options depending on the type of sub-account a company needs. These options are for businesses without existing ACE Portal access.
- Importer Sub-account: Companies can submit a new Importer Application. For businesses needing multiple Importer of Record numbers, the legacy PDF application must be used.
Application Link: Importer Application
- Exporter Sub-account: Submit a new Exporter Application.
Application Link: Exporter Application
- Protest Filer Sub-account: Submit a new Protest Filer Application.
Application Link: Protest Filer Application
- All Other Sub-accounts: Submit a New ACE Portal Application.
Application Link: New ACE Portal Application
CBP Adds New Tools and Automation for Account Management
On June 16, 2026, CBP added new tools and automation to simplify ACE Portal account management.
- TAO account reactivation: Inactive Trade Account Owners (TAOs) can request reactivation by emailing ACE.Support@cbp.dhs.gov with “reactivation” in the subject line from their registered ACE email address.
- TAO lookup assistance: Users can request help identifying their company’s Trade Account Owner by emailing ACE.Support@cbp.dhs.gov with “Trade Account Owner Lookup” in the subject line.
- Expanded webform capabilities: CBP has enhanced its ACE Portal webforms to support both account applications and account management activities.
- Importer Account Application (single Importer of Record number only)
- ACE Portal Account Application Web Form (including Importer accounts with multiple Importer of Record numbers)
Also, the ACE Portal Account Application Web Form can be used to:
- Add sub-accounts to an existing top account
- Add sub-account identifiers
- Update Trade Account Owner (TAO) information
These functions apply to ACE account types other than Exporter and Protest Filer accounts.
Reminder: Non-TAO users cannot request reactivation directly and must contact their company’s TAO for assistance. For additional details, see CBP’s guidance: Reminder – ACE Portal Account Owners Can Reactivate Account Users.
For additional guidance on creating and managing an ACE Portal account, CBP provides resources on ACE Secure Data Portal account applications and account management procedures.
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