CARM Management Services
Navigate CARM with ease, GHY’s CARM Management Services mean proactive monitoring, seamless reconciliation, and worry-free management.
Make CARM Compliance Easy and Stress-Free
Managing compliance with your CARM Account can be complex, but GHY’s comprehensive management services make it easy.
With monthly monitoring of alerts, diagnostics, and tailored maintenance solutions, we ensure your account remains compliant and up-to-date. You’ll receive automated Statements of Account (SOA), expert reconciliation support, and guidance on financial security agreements—all under the watchful eye of a dedicated GHY Business Account Manager (BAM).
GHY’s streamlined approach means your account will be regularly reviewed, reconciled, and balanced—without the risk of missed actions or penalties. Our service goes beyond basic support, offering regular CBSA communication, audit verification, and monthly activity reports to keep you informed. From initial portal access setup to daily monitoring and monthly SOA reconciliation, GHY’s full-service management package keeps your compliance smooth, secure, and hassle-free.
Primary Features:
- Monitoring: Monthly review of alerts and notifications
- Diagnostics: Detailed analysis of any issues detected within your account.
- Maintenance: Recommendations and hands-on support to resolve issues promptly.
- Automated SOA: Statement of Account (SOA) will automatically be sent to your designated contact.
- Reconciliation Support: Support reconciling your account and SOA.
- Financial Security Agreement: Guidance and assistance with your bond requirements.
- Business Account Manager (BAM) Support: GHY dedicated point of contact.
- Monthly Report Card: A summary of all portal activity and actions completed on your behalf & recommendations, if applicable.
Why Portal Management Matters:
- Confidence that your account is regularly reviewed.
- Avoid missed actions that could lead to penalties or compliance gaps. Support for CBSA communication and audit-related requirements. Clear guidance on financial security requirements.
- Providing oversight to keep your account accurate and balanced. Prevents lockouts or access issues within the CCP.
How the Service Works:
- GHY submits a request for BAM access via the CARM Client Portal.
- Once approved, GHY completes a full preliminary review and account analysis.
- An eSignature is collected to enable automatic routing of your SOA to selected employee(s). Monthly monitoring, diagnostics, and maintenance.
- Monthly reconciliation support of your SOA – up to 30 minutes per month of portal support.
Book a meeting and let us handle CARM for you.
CARM Testimonials
“I had the pleasure of collaborating with the GHY CARM team, and their guidance has proved invaluable. Their expertise regarding requirements for the Canadian government’s initiative ensured our company is well-prepared for upcoming changes. We’re grateful for such a knowledgeable partner.”
“Sarah, a big thank you for being on the call and providing your CARM expertise. Paul and I will want to stay in touch with you so we can get it right. And certainly, we want to bring the new assistant controller on and train them right away. I wish our other brokers were as open to meet and walk us through this thing.”
“Let me start with saying that the CARM Open Mic webinar was really helpful. I know it wasn’t the exact content that you intended (thank you CBSA…lol), it was still very impactful. Great job!”
CARM Updates
White Paper:
Getting on Board with CARM: How It Will Impact Your Supply Chain
Dive into this White Paper and learn everything you need to know about CARM. We unpack all the details as to why CBSA is making this monumental change, timelines you need to be aware of, why this matters to all importers, steps in setting up your CARM account, and how to minimize your compliance risk and maximize your business opportunities. This is a go-to for all importers and members of the trade community; an invaluable resource to guide you through one of the biggest changes that CBSA has ever made.
Executive Briefing:
CARM: Canada’s First Step to Customs Enforcement
Canada’s new CBSA Assessment and Revenue Management (CARM) initiative is transforming importing by making customs compliance a central business risk, and opportunity, driver. This briefing explains how widespread misclassification and underpaid duties led the Canada Border Services Agency to adopt a data‑driven model that scores every importer on compliance, payment behaviour, and responsiveness, with higher penalties and tighter enforcement as a result. It also shows how a strategic partnership with a professional customs broker can turn CARM from a burden into a competitive edge through stronger controls, fewer surprises, and better trade decisions.
FAQs
We’re here to take the guesswork out of CARM compliance and make sure you’re on top of things. Read our answers to the most pressing questions that importers asked during our previous CARM webinars.
Webinars
We regularly host CBSA officials and trade industry experts to discuss CARM updates and questions. Get access to our previous webinar recordings and stay tuned for our upcoming events.
Open Mic on CARM
CARM In Effect: Navigate CBSA’s Biggest Change for Importers
CARM Webinar 1 – February 4, 2021
CARM Webinar 2 – March 17, 2021
