Importers’ Frequently Asked Questions


There are many aspects to consider when importing goods into Canada. Having the right information at the right time can make your importation process smoother, cheaper, and faster than ever. And to get you started, we’ve answered the most frequently asked questions by importers.

Duty Recovery


Assess your eligibility for duty recovery and turn overpaid customs to business savings. If you’re importing goods to the USA or Canada, chances are you could have paid too much in duties. Our Global Trade Services (GTS) team can help determine if you’re entitled to a refund on paid import duties and recover that money for you. After all, who wouldn’t want to turn their hard-earned dollars into savings or even reinvest them in the business?

Statement of Account


How to access your account balance with the CBSA? Are CBSA credits available to your organization? We detail how you can access your Statement of Account (SOA) in a couple of easy steps. Get set-up today!



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